Refund and Return Policy
At The Loft Collectables, we are committed to providing our customers with exceptional products and services. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Return Eligibility
You may return unopened and unused products within 30 days of receipt for a full refund or exchange, subject to the following conditions:
- The product must be in its original, unopened packaging, with all seals and shrink wrap intact.
- The product must be in the same condition as it was received, with no signs of wear, damage, or use.
- All associated items, such as promotional materials or free gifts, must also be returned in their original, unopened condition.
Please note that we cannot accept returns for opened or used products, or for digital products, such as download codes or online subscriptions.
Return Process
To initiate a return, please contact our customer support team at theloftcollectables@gmail.com or 07984885424. Provide your order number, a description of the issue, and any relevant photos or documentation. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us.
Please note that customers are responsible for all return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and indicate in your return request that you would like an exchange. Once we receive the returned item, we will process the exchange and ship the replacement product to you. Please note that customers are responsible for any price difference between the original and replacement products, as well as any additional shipping costs.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team immediately at theloftcollectables@gmail.com or 07984885424. Provide your order number, a description of the issue, and any relevant photos or documentation. We will work with you to resolve the issue, which may include a replacement, refund, or store credit, depending on the situation.
Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible at theloftcollectables@gmail.com or 07984885424. We will do our best to accommodate your request, but we cannot guarantee cancellations for orders that have already been processed or shipped. If your order has already been shipped, you may follow the return process outlined above to request a refund.
Non-Returnable Items
Certain items may be non-returnable due to the nature of the product or for hygiene reasons. These may include, but are not limited to:
- Digital products, such as download codes or online subscriptions
- Collectible or limited edition items that have been opened
- Items marked as “Final Sale” or “Non-Returnable” in the product description
Please review the product description carefully before making a purchase to ensure you understand any return restrictions that may apply.
International Returns
For international returns, customers are responsible for any customs fees, taxes, or duties associated with the return shipment. We recommend using a trackable shipping service and declaring the package as a return to avoid any additional fees.
By making a purchase on our website, you agree to this refund and return policy. If you have any questions or concerns, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.